Thanks for shopping at SkillBase First Aid. Here you will find our goods return & refund policy

If you are not entirely satisfied with your purchase, we’re
here to help.

Returns

You have 30 calendar
days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in
the same condition that you received it.

Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you
that we have received your returned

item. We will immediately notify you on the status of your
refund after inspecting the item.

If your return is approved, we will initiate a refund to
your credit card (or original method of payment).

You will receive the credit within a certain amount of days,
depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be
deducted from your refund.

Contact Us

If you have any questions on how to return your item to us,
contact us.

Privacy

Deliveries are processed in line with our Privacy Notice. You can see our full privacy notice here.

As part of fulfiling your delivery, it may be necessary to pass your details onto third party delivery and courier companies. This information may include your name, address, email address and telephone number. This is necessary so they are able to deliver the item to you, and contact you should they need to to update you on your delivery or if they have any problems. This is processed on teh basis that it is necessary to perform our contract with you.

We use a variety of delivery companies. The main ones are listed below, along with a link to their privacy notices.

Royal Mail https://www.royalmail.com/gdpr 

Hermes https://www.myhermes.co.uk/privacy-policy/

TNT https://www.tnt.com/express/en_gb/site/privacy-policy.html

Interparcel https://uk.interparcel.com/privacy

Covid-19 UpdateAs an essential training provider, we want you to know that all our courses have been, and will continue to run unless we contact you otherwise!

We live and breathe health, safety, risk and wellbeing here at SkillBase, and the safety of all our delegates and our trainers are of paramount importance. With support from the HSE in their latest policy update (15/01/21) stating first aid training can continue to take place under relevant coronavirus restrictions, we continue to work extremely hard to ensure rigorous Covid-secure protocols are in place.